Return & Refunds Policy

At Lisa Fabric, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth process for exchanges and refunds.

1. Eligibility for Returns & Exchanges

• Items must be returned within 3 days of delivery.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• We do not accept returns for final sale items, gift cards, or personalized/customized products.
• Items purchased during promotional sales may be eligible for exchange only, depending on stock availability.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Earrings and jewelry sets that include earrings.
• Undergarments or intimate athletic wear.
• Opened or used footwear accessories.

3. Return Process

1. Initiate a Return – Contact our customer service team at [email protected] with your order number and reason for return.
2. Approval & Shipping – If your return is approved, we will provide you with a return shipping address.
3. Return Shipping Costs – Customers are responsible for return shipping fees unless the item is defective or incorrect.
4. Inspection & Processing – Once we receive the item, we will inspect it and notify you of the approval or rejection of your return.

4. Refund Policy

• Approved refunds will be processed within 3 business days after receiving the returned item.
• Refunds will be issued to the original payment method. 
• Shipping fees are non-refundable unless the return is due to an error on our part ( wrong or defective item).

5. Exchange Policy

• If you need to exchange an item for a different size, color, or style, please specify the details when requesting a return.
• Exchanges are subject to availability.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will provide a replacement or full refund, including shipping costs.

7. Late or Missing Refunds

• If you haven’t received a refund after 3 business days, check with your bank or payment provider.
• If the issue persists, contact us [email protected] for assistance.

8. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to us at:[email protected]