At Lisa Fabric, we aim to provide fast and reliable shipping to ensure you receive your orders on time. Please review our shipping policy for details on delivery times, costs, and international shipping.
1. Processing Time
- Orders are processed within 3 business days (excluding weekends and holidays).
- Processing times may be extended during sales, holidays, or high-demand periods.
2. Shipping Rates & Delivery Time
We offer the following shipping options:
- Delivery times are estimates and may vary based on your location, courier delays, or customs processing
- If your country is not listed, please contact us to check availability.
3. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order using the provided link on our website or the courier’s tracking page.
- If you do not receive a tracking update within 3 days, contact our support team at [email protected]
4. International Shipping & Customs
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Lisa Fabric is not responsible for delays due to customs processing.
- If an order is returned due to unpaid customs fees, the shipping cost will be non-refundable.
5. Address Accuracy & Delivery Issues
- Customers are responsible for providing the correct shipping address at checkout.
- If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.
- Lisa Fabric is not liable for lost, stolen, or delayed packages caused by the courier. If your package is marked as delivered but you haven’t received it, please contact the shipping provider.
6. Undeliverable or Lost Packages
- If an order is marked as “undeliverable” or “returned to sender”, we will contact you for re-shipment. Additional shipping charges may apply.
- If your package is lost in transit, please contact our support team. We will work with the courier to resolve the issue, but refunds are not guaranteed for lost or stolen packages.
7. Order Cancellations & Changes
- Once an order is processed, changes or cancellations cannot be guaranteed. Please contact us immediately if you need to modify your order.
- Pre-orders or back-ordered items may have longer processing times, which will be communicated before purchase.
8. Contact Us
For any shipping-related inquiries, please reach out to us:[email protected]